Who we are
Elsham Digital Partnership Ltd, trading as Elsham Digital ("we", "us"), helps businesses find the right card payment set-up. We decide how your personal information is used, which makes us the data controller under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Registered office: Flat B, 23 White Conduit Street, London, N1 9HA
Company number: 17206452 (registered in England and Wales)
What we collect
We only collect what you give us through this website, by email or over the phone.
- Rate review and contact form: your name, business name, website, phone number, email, whether you take card payments and roughly how much.
- Merchant application: company name and number, where it's registered, website, what you sell, card volumes, typical transaction size, current provider, countries you sell to, and whether you've been declined before. Your name, job title, email and phone.
- Documents you upload: such as your certificate of incorporation, ID for directors and owners, proof of address, and processing or bank statements. ID documents contain personal details like date of birth and photos.
- Partner programme form: your name, company, email, phone, what you do, and any merchant you mention.
How we use it, and why we're allowed to
| What we do | Our legal reason |
|---|---|
| Reply to your enquiry and give you a rate review | Our legitimate interest in answering people who contact us |
| Take your application to acquiring banks and payment providers | Taking steps you've asked for before entering a contract |
| Identity and anti-money-laundering checks | Legal obligation, ours and our partners' |
| Manage your account and pay partner commission | Performing our contract with you |
| Keep business records | Legal obligation and legitimate interest |
We will not use your details for marketing unless you've asked us to, and you can tell us to stop at any time.
Sending data abroad
Some payment providers we work with are based outside the UK, for example in the European Union or the United States. When your details go abroad, we make sure they're protected to UK standards, using approved safeguards such as the UK International Data Transfer Agreement.
How long we keep it
- Enquiries that don't go further: [X] months, then deleted.
- Merchant and partner records: for as long as we work together, then [X] years to meet legal and tax requirements.
- ID and verification documents: as long as anti-money-laundering rules require, usually 5 years after the relationship ends.
Keeping it safe
We send and store your information securely, limit who can see it to the people who need to, and only pass documents to partners through secure channels.
Your rights
You can ask us to:
- give you a copy of the information we hold about you
- correct anything that's wrong
- delete your information, where we don't need to keep it by law
- stop or limit how we use it
- send it to you or another company in a common format
- withdraw any consent you've given
Email support@elshamdigital.co.uk. It's free, and we'll reply within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put it right first.
Contact us
Elsham Digital Partnership Ltd
Flat B, 23 White Conduit Street, London, N1 9HA
Email: support@elshamdigital.co.uk
Phone: 020 3479 2957